Terms of Use & Trading Terms
Last Updated: 30 September 2025
These Terms of Use and Trading Terms (“Terms”) govern your use of the website www.klinzycleaning.co.uk
(“Website”) and the provision of cleaning services by Klinzy Cleaning Services Limited (“we”, “us”, “our”). By accessing the Website or engaging our services, you agree to be bound by these Terms.
1. Who We Are
Klinzy Cleaning Services Limited is a UK-based professional cleaning company providing residential and commercial cleaning services. Our Website address is www.klinzycleaning.co.uk.
Contact Information: 📧 Email: info@klinzycleaning.co.uk 📞 Phone: 07728749980
2. Services Provided
2.1 Service Description
We provide professional cleaning services, including but not limited to:
* Residential cleaning
* Office cleaning
* Deep cleaning
* Carpet cleaning
* End of tenancy cleaning
Specialized cleaning services upon request
2.2 Service Quotes
All quotes are valid for 30 days from the date issued unless stated otherwise. Quotes may be adjusted if additional work is required or the property condition differs significantly from the information provided during the quote.
3. Bookings and Cancellations
3.1 Booking Confirmation
A booking is confirmed once:
* You accept our quote, and we confirm the date and time of the service.
3.2 Customer Cancellation Policy
Cancellations must be made at least 24 hours before the scheduled appointment.
Cancellations made less than 24 hours in advance may incur a 50% cancellation fee of the quoted service cost.
Rescheduling within 24 hours may be treated as a cancellation, subject to fees.
3.3 Our Cancellation Rights
We may cancel or reschedule appointments due to unforeseen circumstances (e.g., staff illness, emergencies).
In such cases, we will provide as much notice as possible and offer alternative arrangements.
3.4 Access to Property
You must provide safe and timely access to the property.
If access cannot be gained at the scheduled time, this may be treated as a cancellation, and fees may apply.
4. Pricing and Payment
4.1 Pricing All prices are in GBP (£) and include VAT where applicable. Additional charges may apply if the property condition is substantially different from what was described or if extra services are requested.
4.2 Payment Terms
Payment is due upon completion of services unless otherwise agreed. Accepted payment methods: cash or bank transfer. Commercial invoices are due within 14 days of the invoice date.
4.3 Additional Charges
Special cleaning products, equipment, or services may incur extra fees. Any additional work requested during the service may incur extra charges.
5. Our Responsibilities
5.1 Professional Standards
We will: Provide trained and professional staff
Use appropriate cleaning products and equipment
Arrive at the agreed time (or notify you of delays)
Respect your property, privacy, and confidentiality
5.2 Insurance
We maintain public liability insurance for our cleaning services. Evidence of insurance can be provided upon request.
6. Your Responsibilities
6.1 Property Preparation
You agree to:
Provide accurate information about the property and cleaning requirements
Ensure the property is safe for staff to work in
Remove or secure valuables or fragile items Inform us of any specific requirements, allergies, or hazards
Provide necessary utilities (water, electricity)
6.2 Pets I
nform us of any pets at the property.
Pets should be secured during the cleaning service.
7. Liability and Limitations
7.1 Our Liability
We accept liability for damage directly caused by our negligence. Liability is limited to the service cost or £1,000, whichever is lower.
7.2 Exclusions
We are not liable for:
Pre-existing damage or wear and tear
Damage to items that should have been removed or secured
Damage caused by faulty fixtures, fittings, or appliances
Items left in unsafe or unstable positions
Damage to delicate or antique items unless agreed in writing
7.3 Claims
All claims must be reported within 24 hours of service completion.
8. Quality Guarantee
We aim to provide high-quality cleaning services.
If you are dissatisfied with any aspect of the service, contact us within 24 hours, and we will rectify the issue at no additional cost.
9. Complaints Procedure
Contact us via email or phone with details of the complaint.
We will investigate and respond within 7 working days.
10. Data Protection
We handle your personal data in accordance with our Privacy & Cookie Policy.
For full details on how we process and protect your data, refer to our Privacy & Cookie Policy on the Website.
11. Intellectual Property
All content on the Website (text, images, logos) is the property of Klinzy Cleaning Services Limited or licensed to us.
You may not copy, reproduce, or distribute any material without our express written permission.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We reserve the right to update these Terms at any time.
Updates will be posted on the Website with the revised “Last Updated” date.
Continued use of the Website or our services constitutes acceptance of the updated Terms.
14. Contact Information
For queries or concerns about these Terms:
Klinzy Cleaning Services Limited
info@klinzycleaning.co.uk
© 2025 Klinzy Cleaning Services Limited. All rights reserved.
Registered Company: 16116099 Registered Address: 1 Derby Road, Eastwood, Nottingham, England, NG16 3PA
Do not copy any content (including images) without our consent.