Privacy & Cookie Policy
Last updated: 30 September 2025
Klinzy Cleaning Services Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information, as well as your rights under UK data protection law.
By using our website https://klinzycleaning.co.uk (“Website”) and submitting your details via our contact form or booking our services, you agree to the practices outlined in this policy.
1. Who We Are
Klinzy Cleaning Services Limited is a professional cleaning services company operating in the UK. Our Website address is www.klinzycleaning.co.uk . Contact details: 📧 Email: info@klinzycleaning.co.uk We are the data controller for the personal information you provide to us.
2. Personal Data We Collect
We only collect personal data that you voluntarily provide when using our Website or booking our services: Name and surname Email address Telephone number Property address (if booking a cleaning service) Service preferences and requirements (e.g., type of cleaning, timing, special instructions) We may also collect technical data automatically when you use our Website, including: IP address and device information Browser type and version Pages visited and duration of visit Cookies and similar tracking technologies
3. Why We Collect Your Personal Data
We use your personal data to: Respond to enquiries submitted via our contact form Provide cleaning services requested Send confirmations and communications about bookings and appointments Ensure our records are accurate and up to date Improve customer support, our services, and Website functionality Process invoices and payments Comply with legal obligations We do not use your personal data for marketing purposes unless you have explicitly provided consent.
4. Legal Grounds for Processing
We process your personal data under the following legal bases:
Consent – when you voluntarily submit your information or opt in for marketing communications.
Contract performance – to provide the cleaning services you have requested and manage your bookings.
Legitimate interests – to improve our services, communicate with you, maintain Website functionality, and run our business efficiently.
Legal obligation – to retain financial or accounting records as required by UK law.
5. How We Use Your Personal Data
Your data may be used for the following purposes:
Responding to enquiries and providing requested services
Communicating service updates, confirmations, or changes
Processing payments and invoices
Tracking usage of our Website for analytics and improvements
Protecting against fraud, illegal activity, or unauthorized access
Improving customer service and operational management
6. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected, including:
Active customer records:
Duration of service relationship plus 6 years Enquiries not resulting in bookings: 2 years Financial records: 7 years (as required under UK tax law)
Cookies: Retention as per individual cookie expiry (see Section 8) After these periods, data is securely deleted or anonymized.
7. Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They help websites function efficiently, improve user experience, and provide analytical information.
7.2 How We Use Cookies We use cookies to: Ensure the Website functions properly and securely Analyse Website performance and visitor behaviour Enhance and personalise your browsing experience Support marketing and remarketing campaigns on platforms like Meta (Facebook)
7.3 Types of Cookies
We Use Type Purpose Essential Cookies Required for Website operation (e.g., secure form submissions, navigation). Performance & Analytics Cookies Collect anonymous data to analyse Website performance and usage. Functionality Cookies Remember choices (e.g., form usage) and enhance user experience. Advertising & Marketing Cookies Third-party cookies (Google, Meta) for relevant advertising and marketing analytics.
7.4 Cookies Currently Used Cookie Name Purpose Type Expiry _ga Google Analytics – distinguish users & track activity Performance / Analytics 2 years ga# Google Analytics – track sessions Performance / Analytics 2 years s7 Manage user sessions and preferences Functional / Session Session / 1 day _fbp Meta (Facebook) – deliver ads & remarketing
7.5 Third-Party Cookies Some cookies are set by third-party services, such as Google Analytics and Meta, which may collect data across websites to provide analytics or personalised ads. Google Cookies Policy Meta Cookies Policy Your Online Choices – opt-out
7.6 Managing Cookies You can refuse or delete cookies by adjusting your browser settings. Blocking certain cookies may affect Website functionality. For guidance, see All About Cookies .
8. Who We Share Your Data With We may share your data with:
Trusted service providers acting as processors (e.g., IT support, analytics, accounting software)
Payment processors to handle transactions
Law enforcement or regulatory authorities if legally required
We do not sell or rent your personal data to third parties.
9. Security of Your Data We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including: Secure servers and encryption of data where appropriate Restricted access to personal data by authorised personnel only Regular review of data handling practices
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to be informed – understand how we process your data.
Right of access – obtain a copy of your data. Right to rectification – correct inaccurate or incomplete data.
Right to erasure – request deletion of your data where applicable.
Right to restrict processing – block further processing in certain circumstances.
Right to data portability – receive data in a structured, machine-readable format.
Right to object – prevent processing for direct marketing or legitimate interests.
Right to withdraw consent – if previously given, without affecting prior processing.
Right to complain – lodge a complaint with the ICO if you believe your rights have been violated. To exercise any rights, contact us at: info@klinzycleaning.co.uk
11. Links to Other Websites Our Website may link to third-party websites.
This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies independently.
12. Changes to This Policy We may update this Privacy & Cookie Policy periodically. Updates will be posted on this page with the revised “Last updated” date. Continued use of our Website or services constitutes acceptance of the updated policy.
© 2025 Klinzy Cleaning Services Limited. All rights reserved.
Registered Company: 16116099 Registered Address: 1 Derby Road, Eastwood, Nottingham, England, NG16 3PA
Do not copy any content (including images) without our consent.